Crystal Clear do not operate an 24 hour emergency services and can only attend your property in normal working hours (normally 7.30 to 4.30 Monday to Friday) on occasions by prior arrangement times outside of these can be accommodated.
If your issue is outside of these normal working times, please email cs@crystalclearbristol.co.uk and on our return we will contact you to address the problem, alternately you can call our offices and speak directly to one of our team in offices hours who will address your issues and arrange for any service works to be carried out.
White and foiled PVCu & Aluminium Frames
PVCu & Aluminium in general requires very little maintenance apart from a wipe over with a soft damp cloth with a little detergent for most marks.
For more stubborn marks a little cream cleaner can be used on solid colour frames.
For coloured frames with marks which can’t be removed by the above please consult of customer service department with your problem and we’re sure we can find a solution.
Hardware
Hardware is slightly different and requires cleaning with a damp cloth with a detergent only.
Extra Keys
If you require more keys for your doors please purchase them from the manufacture if possible you may have the High security keys these will have a key code and this will enable replacement to be purchased direct from the supplier. Only get new keys cut from a specialist lock smiths, keys from B&Q or Timpson or the like can cause problems and often require replacement. if you require further help we are here to help!
Window keys are normally the same on the handles you will have so if you need more let us know and we would normally be able to source them for you.
Maintenance
Maintenance of all of the moving parts is similar on all windows doors and conservatories, all of the moving parts will benefit from a light oiling or you can use a light silicone lubricant (this can be silicone spray), all keep plates and moving locking points can also be lubricated with petroleum jelly (Vaseline) this will keep them smooth when operating.
WE WOULD RECOMEND EVERY 3 TO 6 MONTHS YOU CARRY OUT THE ABOVE.
Please never use any type of penetrating lubricant (wd40 type spray or similar) on any hardware this will invalidate any warranty as it will strip all the inbuilt lubrication from manufacture.
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A good experience with Crystal Clear
Helpful staff in the showroom. Easy ordering process at a competitive price. Installation team was very good and efficient, no mess. End result looks brilliant.
Excellent service from
The 2 men who fitted the door were fantastic , they explained everything that was happening and did a really good job , the man who sold me the doors was also very helpful and made things really simple .
Very pleased with this company
I had some new windows and exterior doors fitted and the quality of the products seems very good. The company is easy to deal with and kept me informed. The installers, Kevin and Jason, were professional, friendly and polite. They came when they said they would, did an excellent job and tidied up before they left.
Quality products, fitted extremely well.
Extremely happy with my new front door, from date of placing the order to it being fitted I was kept informed.
The guys that fitted it were very knowledgeable and fitted my door, cleaned up and checked if I was happy before they left the property.
I would definitely recommend this company to others.
Efficient and knowledgable
Kevin and Jason did a great job and were efficient and speedy in replacing 5 windows, with the minimum of disruption. There was a measurement error with one of the window casings and they arranged for a new one to be manufactured and installed within 24hrs. Worked around scaffolding that was already on the building.
NO PRESSURE TO BUY ..
I have personally visited Crystal Clear showroom and spoken to the owner twice Louis and Jamie ..i have not known anyone to put so much effort into explaining their produts to customers …they take their time to answer all your questions..here’s the best part ..NO PRESSURE TO BUY AT ALL ..take your time when you are ready let us know ..absolutely amazing company to work with ..definitely recommend and must visit the showroom in Broomhill Bristol and
…see for your self…
Excellent from start to finish
From the start the company were very helpful and professional. We wanted a larger window and they advised us on the design possibilities. Ordering was easy and they explained the process. The fitters were very clean and tidy. The window was fitted with minimal disruption, the result was better than we hoped for ! Overall we would recommend this company 100%
Really love our new bifold doors
Really love our new bifold doors. The whole team were helpful & efficient throughout. The fitters Steve & Tom were on time, polite & informative, discussing any minor asjustment options as work progressed. They also tidied up after themselves each day. Over all a great job. Thankyou
Thank you Crystal Clear
Crystal Clear provided a first class service from first enquiry at their showroom through to the final installation which was completed by a very professional team who took careful attention to detail. An excellent product which met all our expectations – highly recommended!
Good interior doors
The process from start to finish and everybody from the showroom staff, pre-install survey to the fitters were helpful and efficient.
Steve and Tom who fitted our interior doors were friendly and polite, did a great job and left everything nice and neat. The doors feel like quality and we’re really pleased with the final result.
Wouldn’t hesitate to recommend.
