Warranty Terms

The following data shows the warranty periods covered in your retail contract. However, this does not cover any coastal marine and hazardous areas.

PVCu Windows & Doors; this includes all PVCu Window and Door types.

• White PVCu products carry 10 years for colour fastness and cracking.
• Foiled and Painted PVCu carry 5 years for colour fastness.
• All PVCu hardware carry a 5-year warranty, provided it is regularly maintained and kept oiled and greased as per maintenance guidance. (WD40 or similar penetrating sprays MUST NOT BE USED as this will invalidate your hardware warranty)
• All PVCu Furniture items carry a 5-year warranty, coatings are covered for 2 years.
• All PVCu items carry a 10-year installation warranty.

Composite Doors 

• Outer frames and PVCu items as shown in the PVCu warranty.
• Coloured and painted doors carry a 10-year colour warranty provided they are regularly cleaned and maintained as per the maintenance guide. Cleaning with the spirit or solvent-based cleaners will invalidate the colour warranty.
• Hardware and Furniture as shown above in PVCu warranty.

Aluminium Products, this includes all Window and Door types

• Powder-coated products carry a 10-year warranty against discolouration, however, powder coated products can fade over a period of time and a consistent colour change is deemed acceptable.
• All hardware carries a 5-year warranty, provided it is regularly maintained and kept oiled and greased as per maintenance guidance. (WD40 or similar penetrating sprays MUST NOT BE USED as this will invalidate your hardware warranty). Origin hardware products benefit from a 10-year warranty.
• All Furniture items carry a 5-year warranty, coatings are covered for 2 years. Origin furniture products benefit from a 10-year warranty.
• All Aluminium items carry a 10-year installation warranty.

Glass Sealed Units

• Sealed units are manufactured to GGF standards. Download GGF Standards
• Sealed units carry a 10-year warranty against failure from misting and breakdown.
• Origin OS-20 doors are supplied glazed from the factory and only carry a 5-year warranty on the glass unit.
• Lead and Georgian designs carry a 5-year warranty.  Lead is a natural product and can oxidise this is not covered under your warranty. Both lead and Georgian designs are window specific, Crystal Clear will use its experience to design as they feel best suits the layout of the items, should you require a specific design you must make the surveyor aware of this.
• Sealed units with internal Blinds carry a 5-year Warranty only.
• External Condensation is an effect of the insulation working and is not deemed as detrimental to the operation of the sealed unit. Download Guidance 

New Build Works

Please note new build installation is normally finished by others therefore any issues that are deemed to be an effect of items being moved or packers or fixings being removed or tampered with will not be covered.

Commercial Works (works via builders, main or Sub contractors)

All commercial works carry a 1-year warranty (Unless otherwise documented at order stage)

Please note all of the above are our standard terms of warranty, however certain suppliers have different warranty periods and we are only able to offer the warranty periods supplied by these manufactures, please ensure you are in acceptance of this prior to signing for any services or goods as no claim can be made for out of warranty items in these instances.

Extreme Weather incidents

At Crystal Clear, we pride ourselves on the quality of products we supply, the quality of our installations and the quality of our aftersales service.

All products supplied by Crystal Clear carry a weather rating and a wind load rating. These ratings exist to provide installers and customers with an indication of how they can expect products to behave and the limitations of the products in poor weather conditions.

It is important to remember that door, window and roofing products such as roof lanterns and conservatories are weather resistant, not waterproof. These are designed to withstand the rigours of UK weather and in most situations, will behave exactly as expected.

In cases of extreme weather, these limitations can be exceeded and internal water evacuation systems can be overwhelmed.  This can lead to water ingress.

This should not be considered an issue with the product. Water ingress is a sign that extreme weather has exceeded the weather rating of the product and its ability to operate in the correct manner.

An example of this would be products being expected to withstand winds in excess of 75mph with continued prolonged rainfall.

In the most recent event, the UK experienced over a months’ worth of rain in six hours while being battered by 125mph winds. Door, window and roofing products are simply not designed to tolerate this level of exposure and so some level of water ingress is to be expected.

Crystal Clear will always assist where necessary. We would respectfully request that the above is considered before requesting service.

With Kind Regards

The Crystal Clear Team